Refund & Beta Policy

Last updated August 18, 2026 · ScanBIM Labs LLC (Texas)

ScanBIM 3D, ScanBIM Hub, and Morpheon are offered as a beta (v7) product. They are under active development and are being built in close collaboration with our early customers. By subscribing or purchasing credits, you acknowledge that the products are provided on an "as-is" and "as-available" basis, that features may change, be added, or be removed during the beta period, and that you are helping shape the product through your feedback and use.

Refund window

We want early customers to feel confident trying ScanBIM. Because this is a beta product, refunds are handled as follows:

7-day refund window. You may request a full refund within seven (7) calendar days of your initial purchase. This applies to your first subscription payment and to one-time AI credit-pack purchases.
After 7 days, all sales are final and payments are non-refundable, including partial billing periods.
Subscriptions. You can cancel at any time to stop future billing. Cancelling stops the next renewal; it does not retroactively refund a payment made more than 7 days earlier, and access continues through the end of the paid period.
Consumed credits. AI credits that have already been used are not refundable. If you request a refund within the 7-day window, any unused portion of a credit pack is eligible.
Chargebacks. Please contact us first, and we resolve nearly all refund requests within the window quickly and directly.

How to request a refund

Email info@scanbimlabs.io from the address on your account within the 7-day window, and include your receipt or Stripe session ID. Approved refunds are issued to your original payment method, typically within 5 to 10 business days depending on your bank.

Beta acknowledgement

During the beta period we may adjust pricing, tiers, credit costs, and feature availability as the product matures. We will give reasonable notice of material changes to active subscribers. Your continued use after a change constitutes acceptance of the updated terms.

This Refund & Beta Policy forms part of, and should be read together with, our Terms of Service and Privacy Policy. Nothing in this policy limits any non-waivable rights you may have under applicable consumer-protection law.

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